![]() ![]() The logo and product name appearing on Finesse desktop can be customized by the Administrator in the Manage Desktop Layout. The Send Error report lets you send the desktop logs to your administrator in case of any technical The User Option in the Finesse header has the Agent details like name, ID, Extension, option to Sign Out with reason codes,Īnd Mobile Agent details. Tab and the accepted certificates are removed from the SSL certificate popup. Click each link to open and accept the certificate in a new browser In different tabs to certificates appearing as links. ![]() To accommodate browser behavior, the accepting certificates from the SSL certificates popup is changed from opening all certificates If you do not choose the language, English is the default language. The language from the drop-down option of the Language Selector screen (the language selector screen does not appear unless When signing in to Cisco Finesse desktop, choose The login screen for Cisco Agent and Supervisor has a new look and feel. Signing in to Cisco Finesse Desktop (SSO mode, Non SSO mode, Hybrid Mode, and Mobile Agent) Look and feel with the following functionalities: The Agent and Supervisor desktop layouts have a new Ĭisco Finesse has undergone a user experience refresh in this release. For information about supported versions, see the Contact Center Enterprise Solution Compatibility Matrix at. This release supports Edge Chromium (Microsoft Edge). Microsoft Edge Support for Cisco Finesse.User Experience Changes in Cisco Finesse. ![]()
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